Shipping policy

Shipping Confirmation

Once your order is ready to ship, you’ll receive an email with tracking details. Please allow up to 24 hours for tracking activity to update.

How long does shipping take?
Processing time for raw bundles and lace is 3–5 business days, and shipping typically takes 2–4 business days via USPS or UPS.

RETURNS & EXCHANGES

Due to the nature of our products, all sales are final.
We do not accept returns, cancellations, or exchanges.

Once your package has been scanned by the shipping carrier, we are no longer responsible for lost, stolen, or delayed shipments. For shipping-related concerns, please contact USPS or UPS directly using your tracking number.

Shipping Insurance:

To protect your purchase, we recommend adding Route Package Protection at checkout. This allows you to file claims for lost or stolen packages.

Do you accept returns?
Due to the nature of our products, all sales are final. Please review your order carefully before checkout.

What if I have an issue with my order?
If you experience a problem with your purchase, please contact us at info@31luxehair.com within 48 hours of receiving your order. We’re happy to help.